Panama Boquete

Panama’s Finca Hortigal, or Hortigal Estate, has been family owned since 1920 and

today is completely owned and operated by women. It rises 1,400–1,600 meters above

sea level, in the highlands of the Boquete region and grows 100 percent Typica cherries.

On their 34.5-hectare estate, Eira Maria Suarez and her daughters apply fertilizer with

“precision technology” to maximize yields while minimizing production costs and waste.

And at the end of each harvest day, coffee cherries are weighed and sent to a nearby

beneficio (processing mill) on the road between Boquete and the City of David. At the

mill, the cherries are washed and sun-dried on patios before being transferred to drying

machines, to ensure consistency. The mill carefully follows the processing protocols

instructed by Dona Eira Maria; after processing, the coffee is stored in the warehouse

to rest until its “attributes and distinctive characteristics are developed,” say the Suarez

women. The beneficio’s warehouse is built with Ternium, which helps to regulate the

humidity and temperature inside the building. Hortigal Estate enjoys views of the Volcan

Baru and Horqueta (Hortigal) Mountain - the two highest points in Panama - and benefits

from rich, volcanic soil, native shade trees, diverse bird populations and unique microcli-

mates. These have allowed the estate’s coffee trees to grow between 10 and 12 feet tall,

with dark green, almost blue-ish, leaves.

Dubai and other Emirates (UAE)

Delivery fee: AED 20.00 for orders up to AED 200.

Free delivery: for orders over AED 200.

Delivery times

• Orders placed before 18:00 will be delivered on the same day (only in Dubai).
• Orders placed after 18:00 will be delivered the next day.
• Delivery to other Emirates is carried out the next day after the order is confirmed.

Change of delivery address

• We can change the delivery address before dispatch.

Damaged parcels

• If the goods are damaged during delivery, refuse the parcel and contact us.
• If you have already accepted the order, contact customer service for further action.

Payment

We accept the following methods of payment:

• VISA / MasterCard / Cash

We strive to provide high quality service, but if you need to return an item, please read our returns policy.

Return of goods due to changed mind / did not fit

We accept returns if the request is submitted within 3 days of receiving the order.

• The goods must be in the original packaging, unused and in a saleable condition.
• Returns are at the customer's expense - the buyer will arrange for delivery.
• After receiving and checking the goods, the amount will be refunded in a convenient form for the buyer.
• Shipping costs are non-refundable.

Return of goods under warranty (defect or damage)

If the goods are defective or damaged, we will accept a return within 90 days of receiving the order.

• The customer pays for the delivery of the returned goods, but we will compensate this amount if the warranty case is confirmed. It is important to properly store the goods.
• It takes up to 7 business days after receiving the goods to process the return.
• You can choose:
  - Refund to the payment method.
  - Exchange for a similar product (subject to availability in stock).

Important information about returns

• Returns are possible within 3 calendar days from the date of receipt of the goods.
• Returns are only possible for products purchased directly from Cantata, through the online store or a retail store.
• The product must be packed in its original packaging with a full set of accessories and documents.

How to arrange a return

1. Contact us by phone at +971 52 922 7955 (Monday - Saturday, 9:00 - 18:00 GTZ).
2. Send the product back. Shipping is at the customer's expense.
3. Once the goods are received and checked, we will process the return within 7 working days and provide a refund or credit balance.