Refund Policy

We strive to provide our customers with high-quality service and products. However, if you need to return an item, we are happy to consider your request in accordance with our returns policy.

1. General terms of return

We accept returns in the following cases:

• You changed your mind or the item did not fit.
• The item was defective or damaged.

Important! The returned item must meet the following requirements:

• Be in its original packaging and in a marketable condition.
• Be fully assembled (including all accessories, documents and packaging materials).
• No signs of use (scratches, abrasions, signs of use, etc.).

If the item does not meet these requirements, we reserve the right to refuse the return.

2. Returning an item due to "changed my mind / did not fit"

If you want to return an item without defects, a return is possible within 3 days of receiving the order.

Return conditions:

• The item must be new, without signs of use.
• The original packaging and complete set must be preserved.
• Shipping costs are non-refundable.
• Return shipping is at the customer's expense.
• Refunds are made in a way convenient for the customer after checking the condition of the goods.

How to make a return:

• Contact our customer service by phone +971 52 922 7655 (Monday - Saturday, 9:00 - 18:00 GTZ).
• Send the goods back using a courier service convenient for you. All shipping costs are borne by the buyer.
• After receiving and checking the goods, we will issue a refund within 7 working days.

3. Return of goods under warranty (defect or damage)

We accept returns within 90 days of receiving the order, if the goods were defective or damaged during delivery.

Warranty return conditions:

• Damage or defect must be recorded immediately upon receipt of the goods.
• The customer pays for shipping, but we will compensate this amount if the warranty case is confirmed.
• The goods must be returned with the original packaging and all components.
• Return processing takes up to 7 business days after receiving the item.

What you can choose:

• Refund to your payment method.
• Exchange for a similar item (if available in stock).

How to arrange a warranty return:

• Contact our support team and provide photo/video evidence of the defect.
• Send the item back via your preferred courier service.
• After checking, we will offer you a refund or replacement.

4. Important information about returns

• Returns are only possible for items purchased directly from our online store or retail store Cantata.
• If the item has been misused or damaged due to the fault of the buyer, no refund will be made.
• In case of a warranty return, make sure that the storage conditions of the item are met.

5. Return policy for customers from the UAE

• Returns are possible within 3 calendar days from the date of receipt of the item.
• Returns are only possible for items purchased directly from our online store or retail store.
• The item must be in its original packaging and with a full set of accessories and documents.

6. How to arrange a return?

1. Contact us by phone at +971 52 922 7955 (Monday - Saturday, 9:00 - 18:00 GTZ) or by email.
2. Send the item back in any convenient way. All shipping costs are borne by the buyer.
3. Once we receive and inspect the item, we will process the return within 7 business days.
4. We will provide a refund or credit balance that can be used for future purchases.

If you have any additional questions, our customer service is always ready to help!