Privacy Policy

Effective Date: 01.03.2025

Cantata.ae (“we,” “us,” or “our”) operates the website www.cantata.ae (the “Service”). We respect your privacy and are committed to protecting the personal data of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our Service, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1. Personal Data

While using our Service, you may be asked to provide certain personally identifiable information, including but not limited to:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address
• Payment Information (processed securely through third-party payment processors)
• Order History
• Any other information you voluntarily provide when contacting us

1.2. Usage Data

We collect non-personal, anonymous data related to your interaction with our website, such as:

• Browser type and version
• Device type and operating system
• IP address
• Time and duration of visits
• Pages visited
• Referral sources

1.3. Cookies and Tracking Technologies

Cookies are small data files stored on your browser. We use cookies to:

• Recognize returning visitors
• Save user preferences
• Analyze site traffic and performance
• Improve functionality

You can modify your browser settings to reject cookies, but doing so may affect website usability.

2. Use of Information

We use collected data for the following purposes:

• To process and fulfill orders
• To provide customer support and respond to inquiries
• To send order updates and transactional emails
• To notify you about promotions, new products, and special offers (if opted in)
• To enhance website performance and security
• To comply with legal obligations

We do not sell, rent, or trade your personal data to third parties.

3. Data Sharing and Disclosure

3.1. Third-Party Service Providers

We work with third-party vendors to process payments, deliver orders, and improve our Service. These providers only receive the necessary information to perform their functions and are obligated to keep your data confidential.

3.2. Legal Compliance

We may disclose personal data when required by law, such as:

• Compliance with court orders, subpoenas, or legal processes
• Responding to law enforcement requests
• Protecting our rights, property, and safety

3.3. Business Transfers

If Cantata.ae undergoes a merger, acquisition, or asset sale, user information may be transferred as part of the transaction.

4. Security of Data

We take reasonable precautions to protect your personal data, including encryption and secure storage. However, no method of transmission over the internet is 100% secure. We encourage users to take necessary precautions, such as using strong passwords and not sharing login credentials.

5. Payments

All credit/debit card transactions are processed securely through third-party payment providers that comply with PCI-DSS security standards. We do not store, sell, share, or rent payment information to third parties.

Our payment processors include:

Strype.com – https://stripe.com/ae/privacy

6. Data Retention and Your Rights

6.1. How Long We Retain Your Data

We retain personal data for as long as necessary to fulfill orders, comply with legal obligations, and improve our services.

6.2. Your Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of inaccurate information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us at: [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or data handling practices. Please review their privacy policies before sharing any information.

8. Minors' Privacy

Our website and services are not intended for individuals under 18 years old. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us for its removal.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Address: Shop 39, Al Fattan Marine Tower, Al Barsha 1, Dubai, UAE
• Phone: +971 52 922 7955

We value your privacy and are committed to protecting your personal data. Thank you for trusting Cantata.ae!