Delivery Policy

We strive to provide the most convenient and fast delivery service to our customers across the UAE and the GCC. Below you will find all the details regarding the cost, delivery time, change of address policy and payment methods.

1. Delivery terms in the UAE

We deliver to all emirates of the UAE including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Delivery costs

• 📦 For orders up to 200 AED: a flat delivery charge of 20.00 AED.
• 🚚 For orders over 200 AED: delivery is free.

Delivery times

Delivery in Dubai:
• Orders placed before 2:00 PM are delivered the same day
• Orders placed after 2:00 PM are delivered the next day

Delivery to other emirates (Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain):
• Orders placed before 1:00 PM are delivered the next day
• Orders placed on Friday after 1:00 PM or Saturday before 1:00 PM are delivered on Monday
• Orders placed on Saturday after 1:00 PM and Sunday are delivered on Tuesday

💡 Please note that delivery times may vary depending on the remoteness of the region and the workload of the courier service.

Additional delivery conditions

• Delivery is carried out daily (except public holidays).
• On the day of delivery, the courier may contact you to confirm a convenient time to receive the order.
• If the courier was unable to deliver the goods (for example, you do not answer the phone), the delivery will be rescheduled for the next day.

2. Delivery to GCC countries

We also ship beyond the UAE: to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.

Delivery costs

• 📦 For orders up to 500 AED: a flat delivery charge of 55.00 AED.
• 🚚 For orders over 500 AED: delivery is free.

💡 The GCC rate is fixed: it does not depend on the weight or the volume of your order.

Delivery times

Orders to GCC countries are delivered within 3 to 7 days from the moment the order is confirmed.

⚠️ Please note that cross border shipments pass through customs clearance, and the current situation in the region may cause delays on the carrier's side. Such delays are outside our control, but we track every order and will keep you informed if the schedule changes.

Additional conditions for GCC orders

• Please make sure your phone number is correct and reachable: the carrier will contact you before delivery.
• The delivery address cannot be changed once the parcel has left the UAE, so please check it carefully before placing the order.
• Any customs duties or import taxes applied in the destination country are payable by the recipient.
• Orders to GCC countries are paid in advance by bank card. Cash on Delivery is available within the UAE only.

3. Changing the delivery address

We understand that circumstances may change, so we offer the opportunity to change the delivery address.

📌 How to change the delivery address:

• Before the order is sent, simply contact us by phone or email.
• If the order has already been transferred to the delivery service, changing the address is possible, but may take additional time and require additional payment.

💡 We recommend checking the correctness of the address before placing an order to avoid possible delays.

4. Damaged parcels and inspection upon receipt

We carefully pack each parcel, but in rare cases damage may occur during transportation.

🔍 When you receive your order, BE SURE to check the parcel:

• If the packaging is visibly damaged, do not accept the order and contact us immediately.
• If you have already accepted the order, but find a defect or damage inside, contact our customer service within 24 hours of receiving the goods.

⚠️ Important! We will not be able to accept a claim if damage to the goods is discovered several days after receipt.

5. Payment methods

We offer several convenient payment methods for your orders:

💳 Bank cards:

• VISA
• MasterCard
• 💰 Cash on Delivery (COD): only available for delivery within the UAE. Please prepare the exact amount, as the courier may not have change.

💡 All payments by bank cards are processed through a secure payment gateway using data protection technologies (SSL encryption).

If you have any questions, please contact us:

📞 Phone: +971 52 922 7955 (Monday to Saturday, 8:30 to 21:30 GST)
📧 Email: [email protected]