Panama Boquete Specialty Coffee

Panama’s Finca Hortigal, or Hortigal Estate, has been family owned since 1920 and today is completely owned and operated by women. It rises 1,400–1,600 meters above sea level, in the highlands of the Boquete region and grows 100 percent Typica cherries.

On their 34.5-hectare estate, Eira Maria Suarez and her daughters apply fertilizer with “precision technology” to maximize yields while minimizing production costs and waste.

At the end of each harvest day, coffee cherries are weighed and sent to a nearby beneficio (processing mill) on the road between Boquete and the City of David. At the mill, the cherries are washed and sun-dried on patios before being transferred to drying machines, to ensure consistency.

The mill carefully follows the processing protocols instructed by Dona Eira Maria. After processing, the coffee is stored in the warehouse to rest until its “attributes and distinctive characteristics are developed,” say the Suarez women.

The beneficio’s warehouse is built with Ternium, which helps to regulate the humidity and temperature inside the building.

Hortigal Estate enjoys views of the Volcan Baru and Horqueta (Hortigal) Mountain, the two highest points in Panama, and benefits from rich, volcanic soil, native shade trees, diverse bird populations and unique microclimates.

These have allowed the estate’s coffee trees to grow between 10 and 12 feet tall, with dark green, almost blue-ish, leaves.

Delivery in Dubai and other UAE Emirates

Delivery Cost: AED 20 for orders up to AED 200
Free delivery for orders over AED 200

Delivery Times

Dubai
• Orders placed before 2:00 PM are delivered the same day
• Orders placed after 2:00 PM are delivered the next day

Other Emirates of the UAE
• Orders placed before 1:00 PM are delivered the next day
• Orders placed on Friday after 1:00 PM or Saturday before 1:00 PM are delivered on Monday
• Orders placed on Saturday after 1:00 PM and Sunday are delivered on Tuesday

Changing the Delivery Address

We can change the delivery address before the order is shipped.

Damaged Parcels

• If the item is damaged upon delivery, refuse the delivery and contact us.
• If the order has already been Accepted, please contact support for further instructions.

Payment

We accept the following payment methods:
• VISA / MasterCard / American Express

We strive to provide high quality service, but if you need to return an item, please read our returns policy.

Return of goods due to changed mind / did not fit

We accept returns if the request is submitted within 3 days of receiving the order.

• The goods must be in the original packaging, unused and in a saleable condition.
• Returns are at the customer's expense - the buyer will arrange for delivery.
• After receiving and checking the goods, the amount will be refunded in a convenient form for the buyer.
• Shipping costs are non-refundable.

Return of goods under warranty (defect or damage)

If the goods are defective or damaged, we will accept a return within 90 days of receiving the order.

• The customer pays for the delivery of the returned goods, but we will compensate this amount if the warranty case is confirmed. It is important to properly store the goods.
• It takes up to 7 business days after receiving the goods to process the return.
• You can choose:
  - Refund to the payment method.
  - Exchange for a similar product (subject to availability in stock).

Important information about returns

• Returns are possible within 3 calendar days from the date of receipt of the goods.
• Returns are only possible for products purchased directly from Cantata, through the online store or a retail store.
• The product must be packed in its original packaging with a full set of accessories and documents.

How to arrange a return

1. Contact us by phone at +971 52 922 7955 (Monday - Saturday, 9:00 - 18:00 GTZ).
2. Send the product back. Shipping is at the customer's expense.
3. Once the goods are received and checked, we will process the return within 7 working days and provide a refund or credit balance.