Black Tea - Premium Golden Needles

Dubai and other Emirates (UAE)

Delivery fee: AED 20.00 for orders up to AED 200.

Free delivery: for orders over AED 200.

Delivery times

• Orders placed before 18:00 will be delivered on the same day (only in Dubai).
• Orders placed after 18:00 will be delivered the next day.
• Delivery to other Emirates is carried out the next day after the order is confirmed.

Change of delivery address

• We can change the delivery address before dispatch.

Damaged parcels

• If the goods are damaged during delivery, refuse the parcel and contact us.
• If you have already accepted the order, contact customer service for further action.

Payment

We accept the following methods of payment:

• VISA / MasterCard / Cash

We strive to provide high quality service, but if you need to return an item, please read our returns policy.

Return of goods due to changed mind / did not fit

We accept returns if the request is submitted within 3 days of receiving the order.

• The goods must be in the original packaging, unused and in a saleable condition.
• Returns are at the customer's expense - the buyer will arrange for delivery.
• After receiving and checking the goods, the amount will be refunded in a convenient form for the buyer.
• Shipping costs are non-refundable.

Return of goods under warranty (defect or damage)

If the goods are defective or damaged, we will accept a return within 90 days of receiving the order.

• The customer pays for the delivery of the returned goods, but we will compensate this amount if the warranty case is confirmed. It is important to properly store the goods.
• It takes up to 7 business days after receiving the goods to process the return.
• You can choose:
  - Refund to the payment method.
  - Exchange for a similar product (subject to availability in stock).

Important information about returns

• Returns are possible within 3 calendar days from the date of receipt of the goods.
• Returns are only possible for products purchased directly from Cantata, through the online store or a retail store.
• The product must be packed in its original packaging with a full set of accessories and documents.

How to arrange a return

1. Contact us by phone at +971 52 922 7955 (Monday - Saturday, 9:00 - 18:00 GTZ).
2. Send the product back. Shipping is at the customer's expense.
3. Once the goods are received and checked, we will process the return within 7 working days and provide a refund or credit balance.